As a project manager working in a customer/vendor environment, and if you’re experienced enough, I believe you faced a situation where the customer shifted the discussing of a change request into a concern about the final benefits of the project. You start hearing statements like “I don’t want to discuss a change here or there…”, … Continue reading PERSPECTIVE: projects and benefits realisation trap
“I came to your shop 3 times asking about a spare part for my food processor. Every-time you tell me you’ll call me later, but you never did. What’s wrong with you people?”. I started the conversation at the electronics shop store. “Sir, please check the system log, we’ve called you 3 times, but you … Continue reading PERSPECTIVE: Just Listen, Always!
Magento is cool! it’s getting a lot of traction and popularity. It is getting better with every release, and it’s definitely empowering thousands of on-line stores world-wide. No question about that! However, I believe there is something intrinsically wrong with Magento! Magento, from my experience, is most of the time is below customers and technologist … Continue reading PERSPECTIVE: Magento, the awesome slow eCommerce Platform!
I rarely meet a business or technology executive who is satisfied with the effectiveness and efficiency of IT processes and activities. Common complains are response time, things falling in the cracks, under estimating, incomplete solutions….etc. Complains usually come with complete despair! we tried multiple processes, best practices….etc but nothing works!
A question I get over and over, in different formats such as: “We trained our resources on PMP, ITIL, PRINCE2 , we bought the tools, and guess what nothings works! do they ever work?”. “How did you manage to get Agile implemented? we tried, never worked”. “Are you telling me that any of this can … Continue reading What to change? How to change? or, Why to change?
Occasionally, I find people surprised of my interest in ITIL, knowing that the industry I work in is Internet. With curiosity: “How do you apply ITIL on website and internet!” people ask. In other occasions I found people surprised that I am implementing this gradually without having this as part of a formal and official … Continue reading PERSPECTIVE: Dispelling some Myths about ITIL
In ITIL, Portfolio management is part of the service strategy, which reflects the importance of the process. Portfolio Management is very important to have a centralized place where all services starting from conceptualization till retirement are listed. Most importantly, through the service pipeline, we study the services business cases, decide on what services to offer, and charter … Continue reading PERSPECTIVE: Portfolio Management, Resource Allocation and Morale
Why does a client reach you or choose you to provide him with an IT solution or service? Definitely because of the value he believes you’ll be delivering to him. In return of value, he pays you money and, supposedly, enjoys the value you’ve delivered to him. The value is delivered to the client, by deploying your assets (capabilities and resources) … Continue reading PERSPECTIVE: Protect your Strategic Assets
In an earlier post in 2009, I highlighted the poor quality of IT graduates in Jordan, both in knowledge and practice terms. I supported my case with Global Services Index of A.T.Kearney In 2008-2009 we went up the ladder very slowly, from rank 14 to 13, which I believe was not enough at that time, … Continue reading PERSPECTIVE: Changing the Vector 2
Defined by CollabNet ” Scrum is a management framework for incremental product development using one or more cross-functional, self organizing team of about seven people each. Scrum provides a structure of roles, meeting, rules and artifacts.” By definition,Agile is a a mind set, as well as, a set of engineering practices for rapid delivery of … Continue reading PERSPECTIVE: Agile in not a project management methodology