Filed under PERSPECTIVES

PERSPECTIVE: Dispelling some Myths about ITIL

PERSPECTIVE: Dispelling some Myths about ITIL

Occasionally, I find people surprised of my interest in ITIL, knowing that the industry I work in is Internet.  With curiosity: “How do you apply ITIL on website and internet!” people ask. In other occasions I found people surprised that I am implementing this gradually without having this as part of a formal and official … Continue reading

PERSPECTIVE: Portfolio Management, Resource Allocation and Morale

PERSPECTIVE: Portfolio Management, Resource Allocation and Morale

In ITIL, Portfolio management is  part of the service strategy, which reflects the importance of the process.  Portfolio Management is very important to have a centralized place where all services starting from conceptualization till retirement are listed. Most importantly, through the service pipeline, we study the services business cases, decide on what services to offer,  and charter … Continue reading

PERSPECTIVE: Protect your Strategic Assets

PERSPECTIVE: Protect your Strategic Assets

Why does a client reach you or choose you to provide him with an IT solution or service? Definitely because of the value he believes you’ll be delivering to him. In return of value, he pays you money and, supposedly, enjoys the value you’ve delivered to him. The value is delivered to the client, by deploying your assets (capabilities and resources) … Continue reading

PERSPECTIVE: Changing the Vector 2

PERSPECTIVE: Changing the Vector 2

In an earlier post in 2009, I highlighted the poor quality of IT graduates in Jordan, both in knowledge and practice terms. I supported my case with Global Services Index of A.T.Kearney In 2008-2009 we went up the ladder very slowly, from rank 14 to 13, which I believe was not enough at that time, … Continue reading

PERSPECTIVE: Agile in not a project management methodology

Defined by CollabNet ” Scrum is  a management framework for incremental product development using one or more cross-functional, self organizing team of about seven people each. Scrum provides a structure of roles, meeting, rules and artifacts.” By definition,Agile is a a mind set, as well as, a set of engineering practices for rapid delivery of … Continue reading

PERSPECTIVE: Agile and Project Estimations

Customers usually ask: how much? and how soon? It is inevitable to have answers for those questions. Especially when  bidding for projects, Project Managers usually need to estimate even when  they have no complete requirements document and no signed-off specifications. Even for internal projects, it is usually hard to get senior management commitment without having … Continue reading

REVIEW: Using ITIL and Prince2 Together

A  well-organized 6 pages case study published by Best Management Practices illustrating using ITIL and PRINCE2 together in setting up a service desk in an offshore site. Current service desk was reaching capacity and expansion in the current location was not physically possible or cost-effective. The new service desk should follow ITIL procedures. The case … Continue reading

PERSPECTIVE: Client Side Technologies Story

Between HTML, XHTML, DOM, Javascript, CSS and DHTML, web development newbies usually get confused. The purpose of this presentation is to illustrate – in a very simple way – the differences and relations between the different technologies

PERSPECTIVE: The Best PM Tool!

Since my first days in project management, I realized that existing project management applications are so rigid, at least for software development. Documentation, reports and plans are solely managed and updated by the project managers, reports and status updates are reactive. They are submitted upon request or on timely manner.   Apparently, they perfectly cover planning … Continue reading

PERSPECTIVE: FDD vs SCRUM

“At Bayt.com, we had opted to use FDD. While I believe that SCRUM, as all other agile methodologies is excellent in supporting human-oriented software development environment, I continue to believe that it lacks well defined control points (milestones) that are required to track the progress of features implementation. It is clearly focused more on the … Continue reading