Filed under PERSPECTIVES

PERSPECTIVE: Importance of Sprint Retrospective

PERSPECTIVE: Importance of Sprint Retrospective

One of the four items in Agile Manifesto is: value individuals and interactions over processes and tools And one of the twelve principles induced from the manifesto is: Build projects around motivated individuals, give them the environment and support they need, and trust them to get the job done Unfortunately, in practice, most of Scrum … Continue reading

PERSPECTIVE: Projects Failure Countermeasures – no templates

PERSPECTIVE: Projects Failure Countermeasures – no templates

Very often, in training session and discussions, I am ask ed to share project management templates. Requesters  believe by using templates project management will be easier and projects will succeed! My consistent response is: I won’t share any! Don’t judge me! I am not mean. I am just against anti-patterns1; relying on  

PERSPECTIVE: ITIL where to start

PERSPECTIVE: ITIL where to start

Do you expect us to implement all of this? this needs years and years! How can we master all of this? this is huge!Where should we start? Typical questions I hear as an ITIL Trainer and consultant. Before tackling them, I admit that ITIL scope is huge. It covers the complete life-cycle of any IT … Continue reading

PERSPECTIVE: Just Listen, Always!

“I came to your shop 3 times asking about a spare part for my food processor. Every-time you tell me you’ll call me later, but you never did. What’s wrong with you people?”. I started the conversation at the electronics shop store. “Sir, please check the system log, we’ve called you 3 times, but you … Continue reading

PERSPECTIVE: Improvement, The Tricky Part

PERSPECTIVE: Improvement, The Tricky Part

I rarely meet a business or technology executive who is satisfied with the effectiveness and efficiency of  IT processes and activities. Common complains are response time, things falling in the cracks, under estimating, incomplete solutions….etc. Complains usually come with complete despair! we tried multiple processes, best practices….etc but nothing works!

PERSPECTIVE: Dispelling some Myths about ITIL

PERSPECTIVE: Dispelling some Myths about ITIL

Occasionally, I find people surprised of my interest in ITIL, knowing that the industry I work in is Internet.  With curiosity: “How do you apply ITIL on website and internet!” people ask. In other occasions I found people surprised that I am implementing this gradually without having this as part of a formal and official … Continue reading