One of the four items in Agile Manifesto is: value individuals and interactions over processes and tools And one of the twelve principles induced from the manifesto is: Build projects around motivated individuals, give them the environment and support they need, and trust them to get the job done Unfortunately, in practice, most of Scrum … Continue reading
Very often, in training session and discussions, I am ask ed to share project management templates. Requesters believe by using templates project management will be easier and projects will succeed! My consistent response is: I won’t share any! Don’t judge me! I am not mean. I am just against anti-patterns1; relying on
Do you expect us to implement all of this? this needs years and years! How can we master all of this? this is huge!Where should we start? Typical questions I hear as an ITIL Trainer and consultant. Before tackling them, I admit that ITIL scope is huge. It covers the complete life-cycle of any IT … Continue reading
Projects failure is contextual! it differs from project to another depending on tolerances, limitations and conditions. a project is usually considered a failure if : It exceeded the allocated time, budget along with the tolerances. It failed to deliver the expected outputs. Hence outcomes are not achieved and expected benefits cannot be realized. This is … Continue reading
As a project manager working in a customer/vendor environment, and if you’re experienced enough, I believe you faced a situation where the customer shifted the discussing of a change request into a concern about the final benefits of the project. You start hearing statements like “I don’t want to discuss a change here or there…”, … Continue reading
“I came to your shop 3 times asking about a spare part for my food processor. Every-time you tell me you’ll call me later, but you never did. What’s wrong with you people?”. I started the conversation at the electronics shop store. “Sir, please check the system log, we’ve called you 3 times, but you … Continue reading
Magento is cool! it’s getting a lot of traction and popularity. It is getting better with every release, and it’s definitely empowering thousands of on-line stores world-wide. No question about that! However, I believe there is something intrinsically wrong with Magento! Magento, from my experience, is most of the time is below customers and technologist … Continue reading
I rarely meet a business or technology executive who is satisfied with the effectiveness and efficiency of IT processes and activities. Common complains are response time, things falling in the cracks, under estimating, incomplete solutions….etc. Complains usually come with complete despair! we tried multiple processes, best practices….etc but nothing works!
A question I get over and over, in different formats such as: “We trained our resources on PMP, ITIL, PRINCE2 , we bought the tools, and guess what nothings works! do they ever work?”. “How did you manage to get Agile implemented? we tried, never worked”. “Are you telling me that any of this can … Continue reading
Occasionally, I find people surprised of my interest in ITIL, knowing that the industry I work in is Internet. With curiosity: “How do you apply ITIL on website and internet!” people ask. In other occasions I found people surprised that I am implementing this gradually without having this as part of a formal and official … Continue reading
