Tagged with ITIL

PERSPECTIVE: ITIL where to start

PERSPECTIVE: ITIL where to start

Do you expect us to implement all of this? this needs years and years! How can we master all of this? this is huge!Where should we start? Typical questions I hear as an ITIL Trainer and consultant. Before tackling them, I admit that ITIL scope is huge. It covers the complete life-cycle of any IT … Continue reading

ANNOUNCEMENT: ITIL Expert Certification

ANNOUNCEMENT: ITIL Expert Certification

Finally I got my ITIL V3 expert accreditation after 2.5 years of study, practice and training. The journey started on December 2009 when I sat for the foundation exam. Since then, I  have delivered ITIL foundation training , studying, practicing  and passing the intermediate exams. Why it took me all that time? because I did … Continue reading

Review: Enabling IT FInancial Transparency

Review: Enabling IT FInancial Transparency

The purpose of this presentation is to illustrate how to calculate IT costs in a scientific way and not guessing. IT financial management is one of the most complicated subjects to address.  From a business perspective IT financial transparency is usually a pain. The start of the presentation was a bit boring and I was … Continue reading

QUOTATION: Improvement

Too many people and too many organizations are looking for the big-bang approach to improvements. It is important to understand that a succession or series of small, planned increment of improvements will not stress the infrastructure as much and will eventually amount to a large amount of improvement over time ITIL Continual Service Improvement