Tagged with ITIL

ITIL Service Design Training – UNRWA – December 2016

Conducted training for UNRWA in Landmark hotel over 3 days. It was a unique experience as most of attendees has 15+ years of experience. This is not the first course I deliver to UNRWA as I have also provided them with PRINCE2 Foundation, ITIL Foundation and PRINCE2 practitioner training.   Advertisements

PERSPECTIVE: ITIL where to start

PERSPECTIVE: ITIL where to start

Do you expect us to implement all of this? this needs years and years! How can we master all of this? this is huge!Where should we start? Typical questions I hear as an ITIL Trainer and consultant. Before tackling them, I admit that ITIL scope is huge. It covers the complete life-cycle of any IT … Continue reading

ANNOUNCEMENT: ITIL Expert Certification

ANNOUNCEMENT: ITIL Expert Certification

Finally I got my ITIL V3 expert accreditation after 2.5 years of study, practice and training. The journey started on December 2009 when I sat for the foundation exam. Since then, I  have delivered ITIL foundation training , studying, practicing  and passing the intermediate exams. Why it took me all that time? because I did … Continue reading