I am an expert in the domain of ICT management with over 13 years of experience.
I have solid experience in latest technologies, platforms, frameworks and methodologies including: ITIL, COBIT, PRINCE2, PMP, Scrum and Kanban.
I have solid experience managing complex IT projects and executions including: ITSM, applications, web, e-Commerce, SOA representing client and vendor in multi-cultural, cross-functional, multi-disciplined, off-shoring, private and governmental environments across the region including UAE, Qatar, Saudi and Jordan.
I also have specialized knowledge of professional management principles, theories, and practices; guidelines or precedents applicable to kinds of problems encountered; trends, current developments, organizational structures and functions; and operating programs, and policies.
Throughout my years of experience, I have demonstrated strong ability to apply knowledge of structure, functions, and procedures in solving organizational problems and to develop methods for implementing prescribed systems with the capability to predict the effect of changes, in order to achieve organizational objectives and to support business agility, increase benefit realization, minimize risks and optimize resources utilization
I also have the ability to think strategically and assist in the organization and management of a multi-disciplinary team; ability to sell additional services to clients; ability to evaluate RPFs and participate in response development; and ability to negotiate contracts and SLA’s
I am an ITIL Expert, PMP Certified, PRINCE2 Practitioner, COBIT5 Foundation Certified and TOFAG 9 Foundation certified.
In addition, I have a solid experience in training and coaching. I am ITIL Expert Approved Trainer and PRINCE2 Approved Trainer. I provide ITIL, PRINCE2 and PMP Training. I am an associate Trainer with ILX Group and Syzygal.