A question I get over and over, in different formats such as: “We trained our resources on PMP, ITIL, PRINCE2 , we bought the tools, and guess what nothings works! do they ever work?”. “How did you manage to get Agile implemented? we tried, never worked”. “Are you telling me that any of this can … Continue reading
Tagged with IT Service Management …
PERSPECTIVE: Protect your Strategic Assets
Why does a client reach you or choose you to provide him with an IT solution or service? Definitely because of the value he believes you’ll be delivering to him. In return of value, he pays you money and, supposedly, enjoys the value you’ve delivered to him. The value is delivered to the client, by deploying your assets (capabilities and resources) … Continue reading
PERSPECTIVE: Introduction to ITIL V3
I’ve conducted this presentation at Optimiza Academy in Amman, Jordan on Thursday 31st of December 2009
