Tag: IT Service Management

What to change? How to change? or, Why to change?

Featured by abuhijleh

A question I get over and over, in different formats such as: “We trained our resources on PMP, ITIL, PRINCE2 , we bought the tools, and guess what nothings works! do they ever work?”. “How did you manage to get Agile implemented? we tried, never worked”.  “Are you telling me that any of this can … Continue reading What to change? How to change? or, Why to change?

PERSPECTIVE: Protect your Strategic Assets

Featured by abuhijleh

Why does a client reach you or choose you to provide him with an IT solution or service? Definitely because of the value he believes you’ll be delivering to him. In return of value, he pays you money and, supposedly, enjoys the value you’ve delivered to him. The value is delivered to the client, by deploying your assets (capabilities and resources) … Continue reading PERSPECTIVE: Protect your Strategic Assets