In ITIL, Portfolio management is part of the service strategy, which reflects the importance of the process. Portfolio Management is very important to have a centralized place where all services starting from conceptualization till retirement are listed. Most importantly, through the service pipeline, we study the services business cases, decide on what services to offer, and charter … Continue reading
Subject: ITIL V3 foundation Location: Optimiza Academy Date: July 3rd to July 7th 2o11 Duration: 20 hours Type: Public Audience: Open to all Over 5 days, we’ll cover all subjects related to foundation knowledge in ITIL, including concepts of: Managing IT as a service Bridging the gap between business and IT Improving the quality of … Continue reading
Why does a client reach you or choose you to provide him with an IT solution or service? Definitely because of the value he believes you’ll be delivering to him. In return of value, he pays you money and, supposedly, enjoys the value you’ve delivered to him. The value is delivered to the client, by deploying your assets (capabilities and resources) … Continue reading
Subject: ITIL V3 foundation Location: Optimiza Academy Date: May 8th to May 12th 2o11 Duration: 20 hours Type: Public Audience: Open to all Over 5 days, we’ll cover all subjects related to foundation knowledge in ITIL, including concepts of: Managing IT as a service Bridging the gap between business and IT Improving the quality of … Continue reading
I am glad to announce that I have passed ITIL V3 Service Design exam. This is the second exam I pass toward achieving my ITIL V3 expert after Service Strategy.
A well-organized 6 pages case study published by Best Management Practices illustrating using ITIL and PRINCE2 together in setting up a service desk in an offshore site. Current service desk was reaching capacity and expansion in the current location was not physically possible or cost-effective. The new service desk should follow ITIL procedures. The case … Continue reading
“Avoid biting off more than you could chew, manage projects by stages” Best Management Practices: Using ITIL and PRINCE2 Together
a very nice way to explain ITIL
I’ve conducted this presentation at Optimiza Academy in Amman, Jordan on Thursday 31st of December 2009
