Leading Digital Business Agility and Transformation, DevOps, Agile, and Cloud
Finally I got my ITIL V3 expert accreditation after 2.5 years of study, practice and training. The journey started on December 2009 when I sat for the foundation exam. Since then, I have delivered ITIL foundation training , studying, practicing and passing the intermediate exams. Why it took me all that time? because I did … Continue reading ANNOUNCEMENT: ITIL Expert Certification
The purpose of this presentation is to illustrate how to calculate IT costs in a scientific way and not guessing. IT financial management is one of the most complicated subjects to address. From a business perspective IT financial transparency is usually a pain. The start of the presentation was a bit boring and I was … Continue reading Review: Enabling IT FInancial Transparency
Too many people and too many organizations are looking for the big-bang approach to improvements. It is important to understand that a succession or series of small, planned increment of improvements will not stress the infrastructure as much and will eventually amount to a large amount of improvement over time ITIL Continual Service Improvement
I’m very please to announce that yesterday I have passed the ITIL V3 Service Operation Intermediate Exam.
Occasionally, I find people surprised of my interest in ITIL, knowing that the industry I work in is Internet. With curiosity: “How do you apply ITIL on website and internet!” people ask. In other occasions I found people surprised that I am implementing this gradually without having this as part of a formal and official … Continue reading PERSPECTIVE: Dispelling some Myths about ITIL
Last week I conducted ITIL V3 Foundation training for a group of six managers and engineers at Texum. It was one of the best group I ever worked with. They were really very interested in acquiring new knowledge and practices. They have consistently challenged me with questions, that reflects great passion for knowledge, as well … Continue reading EVENT: ITIL V3 Foundation Training – Texum
Last week I finished the first of two ITIL V3 foundation training for Bayt.com IT Staff in Amman. Delegates were really very interested in the subject. They have consistently challenged me with their questions. Overall it was a very successful training and I expect that all the delegates will be able to pass the foundation exam.
In coordination with Change Consultation and Training. I will be conducting an ITIL V3 Foundation training from 9-13 October 2011. A total for 20 hours delivered from 5 to 9 PM over 5 days. ITIL is a public framework for Information Technology Service Management. ITIL philosophy puts the business and business needs in the heart of all … Continue reading ANNOUNCEMENT: ITIL V3 Foundation Training, 9-13 October 2011
IT manager are under consistent pressure to make priority decisions. Especially, when supporting multiple business units. Every day we receive a much amount of change requests, incidents and problems that we cannot handle at the same day. Making the right decision, on what we should work on next is vital to justify IT existence and … Continue reading PERSPECTIVE: Prioritization Revealed
Another interesting ITIL V3 Foundation training is coming! If you’re interested to become a distinguished IT Manager, then what are you waiting for. This is my first training with Change Consulting & Training and it is definitely going to be different For complete details about the training Click here to download the brochure
Ala' Yasin Abuhijleh 