In coordination with Change Consultation and Training. I will be conducting an ITIL V3 Foundation training from 9-13 October 2011. A total for 20 hours delivered from 5 to 9 PM over 5 days.
ITIL is a public framework for Information Technology Service Management. ITIL philosophy puts the business and business needs in the heart of all IT activities. ITIL helps aligning IT with business strategy, bridging the gap with business units and managing complex IT Infrastructure and systems.
ITIL Foundation session is an awareness session. It is intended to illustrate ITIL main concepts ,life-cycle phases and different processes purposes and value to business.
It also shed some light on the most commonly required and practices processes including incident management, problem management and change management.