REVIEW: Using ITIL and Prince2 Together
A well-organized 6 pages case study published by Best Management Practices illustrating using ITIL and PRINCE2 together in setting up a service desk in an offshore site. Current service desk was reaching capacity and expansion in the current location was not physically possible or cost-effective. The new service desk should follow ITIL procedures. The case … Continue reading REVIEW: Using ITIL and Prince2 Together