abuhijleh

QUOTATION: Gaining Influence

August 25, 2011 by abuhijleh

You must replace judgement with empathy, and lectures with questions. If you do so, you gain influence. From Influencer: The Power to Change Anything

PERSPECTIVE: Prioritization Revealed

August 21, 2011 by abuhijleh

IT manager are under consistent pressure to make priority decisions. Especially, when supporting multiple business units. Every day we receive a much amount of change requests, incidents and problems that we cannot handle at the same day. Making the right decision, on what we should work on next is vital to justify IT existence and … Continue reading PERSPECTIVE: Prioritization Revealed

ANNOUNCEMENT: ITIL V3 Foundation Training, 9-13 October 2011

August 21, 2011December 24, 2011 by abuhijleh

Another interesting ITIL V3 Foundation training is coming! If you’re interested to become a distinguished IT Manager, then what are you waiting for. This is my first training with Change Consulting & Training and it is definitely going to be different For complete details about the training Click here to download the brochure

TRAINING: ITIL V3 Foundation Public Training – July 24 to July 28

August 1, 2011August 3, 2011 by abuhijleh

Last week ITIL V3 Foundation July training took place at Regus. Training was conducted to a group of distinguished IT managers from Qatar Holding and Astra. Leaving you with the photos

About

July 18, 2011July 19, 2014 by abuhijleh

I am an expert in the domain of ICT including: Strategy and Planning, Project/Program Management and Delivery, IT Service Management, Agile, Lean and SDLC, E-Commerce and Large Scale Applications. I am also an expert in IT/Business relationship management, requirements management and SLA development and negotiation. I have more than 12 years of solid experience managing … Continue reading About

TRAINING: ITIL V3 Foundation 3-7/7/2011

July 7, 2011August 3, 2011 by abuhijleh

Another interesting training that took place at Optimiza academy with delegates from different industries. Leaving you with the photos

ANNOUNCEMENT: ITIL V3 Foundation Training July 24th-28th

July 7, 2011August 3, 2011 by abuhijleh

A very interesting training that lays your foundation knowledge in ITIL. Rich with example, videos and real life practices, it constitutes the launchpad for ITIL implementation and practices in your organization Only 10 seats available. Hurry up! To book your seat on LinkedIn Events click here

TRAINING: ITIL V3 Foundation – East Nets

June 30, 2011August 3, 2011 by abuhijleh

A very interesting and challenging training that took place last week, with a distinguished group of IT managers and engineers from East Net. The delegates were really very enthusiastic to learn about ITIL. All discussions and questions reflected very good understanding of the main concepts and terminology, with huge stress on the practical aspects. Overwhelmed … Continue reading TRAINING: ITIL V3 Foundation – East Nets

PERSPECTIVE: Portfolio Management, Resource Allocation and Morale

Featured by abuhijleh

In ITIL, Portfolio management is part of the service strategy, which reflects the importance of the process. Portfolio Management is very important to have a centralized place where all services starting from conceptualization till retirement are listed. Most importantly, through the service pipeline, we study the services business cases, decide on what services to offer, and charter … Continue reading PERSPECTIVE: Portfolio Management, Resource Allocation and Morale