REVIEW: Delivering Happiness


Tony Hsieh Delivered Happiness Right to My Door

Image by stevegarfield via Flickr

The book structure is not clear and the flow is not really smooth. The book keeps going as an endless story, with a lot of deviations from the main stream. Also I felt that most of the reflections – especially the Poker and the parties – are artificial.

Honestly, I did not enjoy reading the book much.

Definitely, Zappos experience is a unique one, having a great corporate culture and customer care are very important toward success, however I believe the book over emphasizes on both as if they are the ultimate factors toward success, or at least the dominant ones.

Finally, I might started with high expectations, from what I heard from friends about this book, but I can claim that what I have learned from this book is definitely minimal.

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