It is not a good idea to structure the whole organization according to processes. Processes are used to overcome the ‘silo effect’ of departments, not to create silos. From ITIL V3 Service Operation
Filed under QUOTATIONS …
QUOTATION: On reports and performance
Practical Experience has shown that there is more reporting in dysfunctional organizations than in effective organizations. This is because reports are not being used to initiate a pre-defined plans, but rather: to shift the blame for an incident, to try to find out who is responsible for making decision or as input to creating acting … Continue reading
QUOUTATION: Change
It is silence about the norm of silence that sustains the norm. If you can’t talk about it, it will never go away. From Influencer: The Power to Change Anything
QUOTATION: Compliance
It just took one person to turn the tide of compliance From Influencer: The Power to Change Anything
QUOTATION: Influence
When you surrender control, you win the possibility of influencing even addictive and highly entrenched behaviours. And you gain access to one of the most powerful human motivations-the power of a committed heart. From Influencer: The Power to Change Anything
QUOTATION: Gaining Influence
You must replace judgement with empathy, and lectures with questions. If you do so, you gain influence. From Influencer: The Power to Change Anything
QUTATION: Perspective
You say your words, but others hear their words From Influencer
QUOTATION: Overcome Machine-Induced Self-Denial
You can avoid machine-induced self-denial by building a “shared- nothing” architecture. Where that is impractical, apply decoupling middleware to reduce the impact of excessive demand, or make the shared resource itself horizontally scal- able through redundancy and a backside synchronization protocol. You can also design a fallback mode for the system to use when the … Continue reading
Quotation: a perspective!
Two thing are infinite: the universe and human stupidity; and I am not sure about the universe Albert Einstein
QUOATION: Becoming Indispensible
Nothing about becoming indispensable is easy. If it’s easy, it’s already been done and it’s no longer valuable. from Linchpin