QUOTATION: Organization Structure
It is not a good idea to structure the whole organization according to processes. Processes are used to overcome the ‘silo effect’ of departments, not to create silos. From ITIL V3 Service Operation
Category: QUOTATIONS
QUOTATION: On reports and performance
Practical Experience has shown that there is more reporting in dysfunctional organizations than in effective organizations. This is because reports are not being used to initiate a pre-defined plans, but rather: to shift the blame for an incident, to try to find out who is responsible for making decision or as input to creating acting … Continue reading QUOTATION: On reports and performance
QUOUTATION: Change
It is silence about the norm of silence that sustains the norm. If you can’t talk about it, it will never go away. From Influencer: The Power to Change Anything
QUOTATION: Compliance
It just took one person to turn the tide of compliance From Influencer: The Power to Change Anything
QUOTATION: Influence
When you surrender control, you win the possibility of influencing even addictive and highly entrenched behaviours. And you gain access to one of the most powerful human motivations-the power of a committed heart. From Influencer: The Power to Change Anything
QUOTATION: Gaining Influence
You must replace judgement with empathy, and lectures with questions. If you do so, you gain influence. From Influencer: The Power to Change Anything
QUTATION: Perspective
You say your words, but others hear their words From Influencer
QUOTATION: Overcome Machine-Induced Self-Denial
You can avoid machine-induced self-denial by building a “shared- nothing” architecture. Where that is impractical, apply decoupling middleware to reduce the impact of excessive demand, or make the shared resource itself horizontally scal- able through redundancy and a backside synchronization protocol. You can also design a fallback mode for the system to use when the … Continue reading QUOTATION: Overcome Machine-Induced Self-Denial
Quotation: a perspective!
Two thing are infinite: the universe and human stupidity; and I am not sure about the universe Albert Einstein
QUOATION: Becoming Indispensible
Nothing about becoming indispensable is easy. If it’s easy, it’s already been done and it’s no longer valuable. from Linchpin
Ala' Yasin Abuhijleh 