A  well-organized 6 pages case study published by Best Management Practices illustrating using ITIL and PRINCE2 together in setting up a service desk in an offshore site. Current service desk was reaching capacity and expansion in the current location was not physically possible or cost-effective. The new service desk should follow ITIL procedures.

The case study is very realistic,  easy to understand, relate to and written in a very simple language. The case study illustrates how PRINCE2 supports ITIL and vice versa. Continue Reading