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Why does a client reach you or choose you to provide him with an IT solution or service? Definitely because of the value he believes you’ll be delivering to him. In return of value, he pays you money and, supposedly, enjoys the value you’ve delivered to him.
The value is delivered to the client, by deploying your assets (capabilities and resources) to support and empower the client assets, which in turn, affect the client business outcomes. Continue Reading
Subject: ITIL V3 foundation
Location: Optimiza Academy
Date: May 8th to May 12th 2o11
Duration: 20 hours
Type: Public
Audience: Open to all
Over 5 days, we’ll cover all subjects related to foundation knowledge in ITIL, including concepts of:
The training is enriched with real life examples and challenging quizzes.
By the end of the training, attendants should be able to sit for the foundation exam directly.
Special prices for YAE, Intaj and JCS members.
For more details please feel free to contact me directly:
email: ala_a@yahoo.com
cell: 079 5549 500
I am glad to announce that I have passed ITIL V3 Service Design exam. This is the second exam I pass toward achieving my ITIL V3 expert after Service Strategy.
A well-organized 6 pages case study published by Best Management Practices illustrating using ITIL and PRINCE2 together in setting up a service desk in an offshore site. Current service desk was reaching capacity and expansion in the current location was not physically possible or cost-effective. The new service desk should follow ITIL procedures.
The case study is very realistic, easy to understand, relate to and written in a very simple language. The case study illustrates how PRINCE2 supports ITIL and vice versa. Continue Reading
“Avoid biting off more than you could chew, manage projects by stages”
Best Management Practices: Using ITIL and PRINCE2 Together
a very nice way to explain ITIL
I’ve conducted this presentation at Optimiza Academy in Amman, Jordan on Thursday 31st of December 2009
