Too many people and too many organizations are looking for the big-bang approach to improvements. It is important to understand that a succession or series of small, planned increment of improvements will not stress the infrastructure as much and will eventually amount to a large amount of improvement over time
ITIL Continual Service Improvement
I’m very please to announce that yesterday I have passed the ITIL V3 Service Operation Intermediate Exam.
Occasionally, I find people surprised of my interest in ITIL, knowing that the industry I work in is Internet. With curiosity: “How do you apply ITIL on website and internet!” people ask. In other occasions I found people surprised that I am implementing this gradually without having this as part of a formal and official Implementation program!
That said, I believe there are a lot of myths around ITIL and I find my self obliged to clarify the ambiguity.
Completely wrong!. ITIL is a Service Management framework. ITIL is a set of good practices build upon the philosophy of thinking of all the effort and activities in the context of providing value to the end user in the form of service. IT should be aware that the end result is the value that is delivered and not a working set of IT components! . That said, ITIL can be applied to IT regardless of the industry.
Continue reading
Last week I conducted ITIL V3 Foundation training for a group of six managers and engineers at Texum.
It was one of the best group I ever worked with. They were really very interested in acquiring new knowledge and practices. They have consistently challenged me with questions, that reflects great passion for knowledge, as well as, solid background and experience.
I am very comfortable that they will pass the foundation exam at easy and pursue the ITIL track up to the expert level. Continue reading
Last week I finished the first of two ITIL V3 foundation training for Bayt.com IT Staff in Amman.
Delegates were really very interested in the subject. They have consistently challenged me with their questions.
Overall it was a very successful training and I expect that all the delegates will be able to pass the foundation exam.
In coordination with Change Consultation and Training. I will be conducting an ITIL V3 Foundation training from 9-13 October 2011. A total for 20 hours delivered from 5 to 9 PM over 5 days.
ITIL is a public framework for Information Technology Service Management. ITIL philosophy puts the business and business needs in the heart of all IT activities. ITIL helps aligning IT with business strategy, bridging the gap with business units and managing complex IT Infrastructure and systems.
ITIL Foundation session is an awareness session. It is intended to illustrate ITIL main concepts ,life-cycle phases and different processes purposes and value to business.
It also shed some light on the most commonly required and practices processes including incident management, problem management and change management.
Click here to download the training brochure
Check testimonials from previous sessions
IT manager are under consistent pressure to make priority decisions. Especially, when supporting multiple business units. Every day we receive a much amount of change requests, incidents and problems that we cannot handle at the same day. Making the right decision, on what we should work on next is vital to justify IT existence and business viability! Continue reading
Another interesting ITIL V3 Foundation training is coming! If you’re interested to become a distinguished IT Manager, then what are you waiting for.
This is my first training with Change Consulting & Training and it is definitely going to be different
For complete details about the training Click here to download the brochure
In ITIL, Portfolio management is part of the service strategy, which reflects the importance of the process. Portfolio Management is very important to have a centralized place where all services starting from conceptualization till retirement are listed.
Most importantly, through the service pipeline, we study the services business cases, decide on what services to offer, and charter the service part of which, is the resources allocation.
Portfolio management provides a holistic vision of resource allocation to upper Continue reading
Subject: ITIL V3 foundation
Location: Optimiza Academy
Date: July 3rd to July 7th 2o11
Duration: 20 hours
Type: Public
Audience: Open to all
Over 5 days, we’ll cover all subjects related to foundation knowledge in ITIL, including concepts of:
The training is enriched with real life examples and challenging quizzes.
By the end of the training, attendants should be able to sit for the foundation exam directly.
Special prices for YAE, Intaj and JCS members.
For more details please feel free to contact me directly:
email: ala_a@yahoo.com
cell: 079 5549 500
