Occasionally, I find people surprised of my interest in ITIL, knowing that the industry I work in is Internet. With curiosity: “How do you apply ITIL on website and internet!” people ask. In other occasions I found people surprised that I am implementing this gradually without having this as part of a formal and official Implementation program!
That said, I believe there are a lot of myths around ITIL and I find my self obliged to clarify the ambiguity.
- ITIL is a governance framework, and that’s why it is highly required and valid for industries where governance is usually considered an integral part.Completely wrong!. ITIL is a Service Management framework. ITIL is a set of good practices build upon the philosophy of thinking of all the effort and activities in the context of providing value to the end user in the form of service. IT should be aware that the end result is the value that is delivered and not a working set of IT components! . That said, ITIL can be applied to IT regardless of the industry.
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