Online Operations Manager at MBC Group
A pioneer in the domain of IT management, IT Service Management, Agile and IT Project management, with more than nine years of progressive experience in establishing and leading IT department in international companies including Bayt.com and Educational Testing Services (ETS Global BV).
Ala’ is experienced in establishing , expanding and leading IT departments including: applying international IT standards, methodologies and frameworks, defining hierarchical structure, roles, responsibilities, processes and activities, developing and executing staffing plans, modeling processes defining metrics and overseeing governance, and developing standard and best practices.
Ala’ is a PMP, PRINCE2 Practitioner, ITIL V3 Foundation, ITIL V3 Service Strategy, ITIL V3 Service Design, Toastmasters Competent Communication and MCSD (Microsoft Certified Solution Developer) certified. Ala’ currently works on achieving ITIL V3 Expert.
Ala’ is an active blogger and independent ITIL, Agile and IT Project Management trainer.