It is not a good idea to structure the whole organization according to processes. Processes are used to overcome the ‘silo effect’ of departments, not to create silos.
From ITIL V3 Service Operation
QUOTATIONS
Practical Experience has shown that there is more reporting in dysfunctional organizations than in effective organizations. This is because reports are not being used to initiate a pre-defined plans, but rather: to shift the blame for an incident, to try to find out who is responsible for making decision or as input to creating acting plan for future occurrences.
In dysfunctional organizations a lot of reports are produced which no one has the time to look at or query
From ITIL V3 Service Operation
It is silence about the norm of silence that sustains the norm. If you can’t talk about it, it will never go away.
From Influencer: The Power to Change Anything
It just took one person to turn the tide of compliance
From Influencer: The Power to Change Anything
When you surrender control, you win the possibility of influencing even addictive and highly entrenched behaviours. And you gain access to one of the most powerful human motivations-the power of a committed heart.
From Influencer: The Power to Change Anything
You must replace judgement with empathy, and lectures with questions. If you do so, you gain influence.
From Influencer: The Power to Change Anything
You say your words, but others hear their words
From Influencer
You can avoid machine-induced self-denial by building a “shared- nothing” architecture. Where that is impractical, apply decoupling middleware to reduce the impact of excessive demand, or make the shared resource itself horizontally scal-
able through redundancy and a backside synchronization protocol. You can also design a fallback mode for the system to use when the shared resource is not available or responding
From Release it: Design and Deploy Production Ready Software
Two thing are infinite: the universe and human stupidity; and I am not sure about the universe
Albert Einstein
Nothing about becoming indispensable is easy. If it’s easy, it’s already been done and it’s no longer valuable.
from Linchpin
