The larger the mistake, the more profound the opportunity to extract deep and lasting value from the lesson.
From Web Operations
Category Archives: QUOTATIONS
QUOTATION: Improvement
Too many people and too many organizations are looking for the big-bang approach to improvements. It is important to understand that a succession or series of small, planned increment of improvements will not stress the infrastructure as much and will eventually amount to a large amount of improvement over time
ITIL Continual Service Improvement
QUOTATION: analyst!
It is interesting to note the number of job titles for IT professional that contain the word analyst and even more surprising to discover that few of them actually analysis anything
ITIL Continual Service Improvement
QUOTATION: Innovation
The difficulty lies not so much in developing new ideas as in escaping from the old ones.
Meynard Keynes
QUOTATION:Expand your World
Most people are married mentally to the status quo. They want what was, not what can be. They seek safety and simple answers
from How Successful People Think
QUOTATION: Thinking
Thinking is a hard work; that’s why so few do it
Albert Eisenstein
QUOTATION: Organization Structure
It is not a good idea to structure the whole organization according to processes. Processes are used to overcome the ‘silo effect’ of departments, not to create silos.
From ITIL V3 Service Operation
QUOTATION: On reports and performance
Practical Experience has shown that there is more reporting in dysfunctional organizations than in effective organizations. This is because reports are not being used to initiate a pre-defined plans, but rather: to shift the blame for an incident, to try to find out who is responsible for making decision or as input to creating acting plan for future occurrences.
In dysfunctional organizations a lot of reports are produced which no one has the time to look at or query
From ITIL V3 Service Operation
QUOUTATION: Change
It is silence about the norm of silence that sustains the norm. If you can’t talk about it, it will never go away.
From Influencer: The Power to Change Anything
QUOTATION: Compliance
It just took one person to turn the tide of compliance
From Influencer: The Power to Change Anything
