PERSPECTIVE: Introduction to ITIL V3 Posted by abuhijleh on December 31, 2009 Posted in: EVENTS, REPHRASES. Tagged: IT Service Management, ITIL. Leave a Comment I’ve conducted this presentation at Optimiza Academy in Amman, Jordan on Thursday 31st of December 2009 Share this:StumbleUponDiggRedditLike this:LikeBe the first to like this post. Posts navigation ← REVIEW: IT Project Management: Best of 2009 LINK: ITIL Explained →