A well organized 6 pages case study published by Best Management Practices illustrating using ITIL and PRINCE2 together in setting up a service desk in an offshore location. Current service desk was reaching capacity and expansion in the current location was not physically possible or cost effective. The new service desk should follow ITIL procedures.
The case study is very realistic, easy to understand, relate to and written in a very simple language. The case study illustrates how PRINCE2 supports ITIL and vice versa. View full article »






