Dec 23 2011

PERSPECTIVE: Dispelling some Myths about ITIL

Occasionally, I find people surprised of my interest in ITIL, knowing that the industry I work in is Internet.  With curiosity: “How do you apply ITIL on website and internet!” people ask. In other occasions I found people surprised that I am implementing this gradually without having this as part of a formal and official Implementation program!

That said, I believe there are a lot of myths around ITIL and  I find my self obliged to clarify the ambiguity.

  • ITIL iss a governance framework,  and that’s why it is highly required and valid for industries where governance is usually considered an integral part.

    Completely wrong!. ITIL is a Service Management framework. ITIL is  a set of  good practices build upon the philosophy of thinking of all the effort and activities in the context of providing value to the end user in the form of service.   IT should be  aware that the end result is the value that is delivered and not a working set of IT components! . That said, ITIL can be applied to IT regardless of the industry.
    Continue reading →

Jan 12 2012

REVIEW: How to Become CEO

I really enjoyed listening to this book. I listened to it one shot for one hour and 30 minutes.

The book has 75 tips for becoming a CEO. All habits are behavioral and not technical, which I believe is not necessarily enough to become a CEO. Nevertheless, I believe the tips are really practical.  I will definitely read more books written by Jeffrey J. Fox

I highly recommend reading or hearing this book

Jan 6 2012

QUOTATION: Improvement

Too many people and too many organizations are looking for the big-bang approach to improvements. It is important to understand that a succession or series of small, planned increment of improvements will not stress the infrastructure as much and will eventually amount to a large amount of improvement over time

ITIL Continual Service Improvement

Dec 27 2011

QUOTATION: analyst!

It is interesting to note the number of job titles for IT professional that contain the word analyst and even more surprising to discover that few of them actually analysis anything

ITIL Continual Service Improvement

Dec 24 2011

REVIEW: How Successful People Think

A very interesting book full of inspiring quotes  and strong assertions.I highly recommend read this book, especially for those who feel down on unmotivated.

The flow of ideas is very smooth and language is simple

Some of the quotes and assertion I really liked:

“Don’t strive for certainty: Big picture thinkers are comfortable with ambiguity.  THey don’t try to force every observation or piece of data into pre formulated mental cubby holes.” Continue reading →

Dec 23 2011

REVIEW: Tribes- We Need you to Lead us

Another nice piece from Seth Godin. Last week I heard this book at once during my flight to Oman. The book is really very interesting, inspiring and the same time very realistic.

I really like the part where Seth Godin differentiates between the “Factory” and the “Tribe” mentality. But what I really liked most is how he portrayed our resistance to lead: We don’t fear failure but criticism! which is strikingly true.

I highly recommend this book. It is really amazing.

Dec 17 2011

TRAINING: PRINCE2 Foundation and Practitioner – SAF/Signal Regiment – Oman

Last week I have conducted a very interesting PRINCE2 Foundation and Practitioner training for the Signal Regiment of the Sultanate Army of Oman. It was a very unique experience. It was a real pleasure working with such competent and smart group of people from Oman.

At the end of the training I was honor with the regiment shield trophy.

I am really very thankful for the Sultanate Army of Oman/Signal Regiment for giving me this unique opportunity.